Saturday, October 27, 2012

How quickly we take technology for granted

Amazingly, there was free wifi on the Mexico side of the border crossing at Tecate.

It took Shelley about two minutes to go from "cool!" to "why don't they have a better connection?"

Admittedly, that's because we moved forward in line and lost the connection. 

But it reminded me of how quickly our customers go from "wow, what a great new feature" to "this sucks, why doesn't it do xyz as well?"

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